In the future, I would definitely try not to use AXS for ticket purchases. AXS Tickets AXS, LLC 3.7 star 15.7K reviews 1M+ Downloads Rated for 3+ info Install About this app arrow_forward Tap for tickets to see the artists and teams you love. . They werent actually transferred until my friend accepted the transfer two days later.The tix I purchased were not cheap. Today, My 2 tickets has dissapear in My Events Section. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Works fine on my computer. Wondering if they took them off to change dates. I am concerned as the show is coming soon. The hassle with trying to login is just ridiculous! I logged into my AXS account his morning to find that my tickets were no longer showing in the My Events section. See all 9 articles Ticket Order Help Later it logged me out and I logged right back in. Please fix this and I hope there is no other fans that will experience the same thing as me. "Swan Lake" tells the story of a young . Buying tickets was easy of course .. but getting a refund is a whole other problem. So if you find that your tickets have disappeared it seems there's no need to worry. Get the AXS app from App Store or on Google Play. 5. I will be disputing this charge with my bank. But yeah Im NEVER using them again What happened to you? Save the pdf email that comes with tickets attached, as that email bailed me out a couple of times after other encounters with their poorly working app. When my friend did accept the transfer, I received an email saying my friend had claimed the 1 ticket you transferred for the following event Wait a minute, I transferred TWO tickets. Peter Kay 1x Ticket - 30 - 18th Feb (Tonight) Missing due to illness. No way fo contacting them except via chat which can be 3 hours wait and by the time your queue turn comes, if you don't see it for 30 seconds, they time you out and you are back to 3/4 hours long queue. I have changed my password. Bought tickets for a show that was postponed. You CANNOT view your ticket on desktop or web mobile, and cant even sign in on desktop/web mobile. It's absolutely sensible that they keep your money until after the event. I cannot Sign in. It never comes. BAKERSFIELD, Calif. (KERO) Tickets are available for the Bakersfield City Ballet's production of "Swan Lake" at the Historic Bakersfield Fox Theater. Get started today. I got on the phone with AXS customer service, per the venues recommendation, and had them send a new barcode directly to my friend at the venue. Are you having issues? Your real card info stays hidden. she told me I could not be on Wi-Fi when using the app so she hung up on me. I have uninstalled and reinstalled the AXS app. I linked and logged into Facebook, and then I got a page to verify my account. AXS App: Selling Tickets Share Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. Instead it shows AXS mobile ID and QR code for it. When your tokens aren't automatically detected by Metamask, you can follow the instructions in the video to manually add the tokens yourself. IOS 16.2 on Iphone 11. This update includes performance improvements and bug fixes. For more information, see the developers privacy policy. Glitchy, redundant and worthless app that doesnt work if you are WiFi or VPN. If you have just bought your tickets and aren't seeing them in your account, hang tight! Sortir et rejoindre la voie. After the concert I ask a staff member what's up, and they say the meet and greet was before. Plans can . This decision was 1) not customer oriented, 2) self serving as AXS would stand to make more money if I sell on their aftermarket platform, 3) glutinous because they already have made significant fees on my original purchase and now want me to sell with them again to gain even more fees. You will receive an event confirmation e-mail within 24 hours of your purchase, and your tickets will always be delivered before your event. Get all of your passes, tickets, cards, and more in one place. I will do everything I can to NOT buy tickets from AXS in the future. TRANSFER TO FRIENDSIts super easy. 2. Go to solution Cannot see tickets in AXS App I bought tickets through StubHub on thursday. Really?!!!. Does not recognize sign in and unable to change password. NOTHING. Thats the date I requested the transfer. There is no error indicated but I am unable to complete purchase. My deepest desire is that everyone who had a hand in building this crummy experience steps on a Lego. Au rond-point, prendre la 2me sortie sur D560a et continuer sur 700 mtres. Panic over. Tickets from one order are there, the other order isnt and I havent received two emails either. On hold forever while I worked in the kitchen. Editor, Marcus Herbert, https://www.axs.com/uk/about-purchase-agreement_UK_v4.html, https://www.theo2.co.uk/faqs/axs-official-resale-faqs. If you have seats from AXS but cant make it, quickly list the tickets for sale from your account and reach tons of potential buyers. I received an email back immediately letting me know they received my request. Can you acces their web page though? After several tries, the link DOES NOT WORK. I am never and I mean NEVER going to buy from AXSTickets again until they fix this! I put my tickets up for re sale on AXS and I dont think theyre even visible to people to buy . I just needed to transfer tickets to my son, but I kept getting the message that something went wrong, but it turns out the transfer worked, kind of. Very disappointed. Enter your device passcode. I can see my tickets, but I don't see a way to print them. The transactions of the of computer controlled part of the app seem to work well but dont dare use customer service for help, I just asked the First Lady, I have never done this before can you just tell me if I did this rite please, and have my tickets. Please help me with my situation. First of all their customer service is terrible. I have a problem with AXS Tickets Are you having issues? Extremely disappointed. And they had no answers for me. And the pending charges. I purchased two tickets a couple weeks ago through a friends app but eventually made my own app so my friend could transfer the tickets too me instead. They show up on website though. I call and ask nicely for a refund of a service they did not provide, and they refused, lying about every detail. In the meantime I contacted with them egain and they said that their "technical team" did not contact with them regarding my issue. How do I get a pre-sale password? My AXS app is not working!! Same here! no confirmation that I bought them or anything, then I hit the back button & it doesnt say i purchased anything so now i am scared I bough multiple tickets because after the 3rd step, its just a blank screen. I downloaded AXSTickets and followed all directs (which appears some people cant follow here then complain bc they did not follow them), bought the tickets, confirmed my account and they were sent legit within a few minutes. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When ticket sales start, the temporary queue is refreshed and everyone who is in queue is assigned a random place. The people on the chat don't give a monkey and the enquiry you send never gets answered anymore. Find out when your faves are coming to town, check out whats happening soon, and browse events by your interests from basketball and rock to comedy and theater. Just buy straight from the venue! With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. Report Issue, - Legit tickets sent within a few minutes, - Redirected back to the beginning with prompt saying Something went wrong. I then had to log into my Facebook account two more times. Even just a lil tickets under revision or similar would be fine. I also purchase tickets insurance with no email confirmation!! I have created multiple reports and have received only that they have forwarded to their support team and have received nothing since. 2 x tickets available, good seats in section B2. Exit outOf the window immediately. I dont know if it had deleted my tickets or if its a glitch but I dont know. Can transfer over AXS app. Update AXS Tickets to the latest version on PlayStore. Has anyone else had this problem? On your device, goto "Settings" click "Apps" select "AXS Tickets app" click "Storage" click "Clear Data" option. For example, I got pit tickets through AXS to see Five Finger Death Punch back in 2016. 12 hours ago. AXS Tickets does not seem very safe to us. HIGHLY dissapointed and will never use them again, AXS totally sucks this is the last time I will use this garbage app and customer service is more horrible please stay away. Thankfully I checked it first thing this . they couldnt figure it out and he had to leave for the show. They will charge you $18 and keep a certain percentage of the sale.Dont even get me started on their customer service. Why did the venue decide to use AXS Mobile ID? Thanks for the review and enjoy your event! I always try to pay with PayPal, just for their excellent refund policy. avoid getting your tickets via this app at all costs! AXS Ticketing & Mobile Delivery. I will NEVER try to get tickets thru these frauds again. I can log in to the website, but not the mobile app. I figured this out all on my own no thanks to their support team. The next day I got the same email twice simultaneously. I was happy and excited. Our 2022 Transparency Report has landed Hopefully this will save someone from the panic attack I just had over my tickets. They hold your money forever if there is any issue with your event or if you sold your tickets. Checked my account and it's back in there. My tickets disappeared, and I called as many times (I waited on hold for an average of 55 minutes each time). So naturally I assumed the ad closed my window browser and did not complete my purchase. It's all a fan needs, all in one app. Please log in again. So I log out of the website, go back to the email that has the link that they say will expire in 6 hours (its been minutes, not even 1 hour), and when I click the link, I get the same error message. I went to a concert and it stated that a freebie will be included with the tickets, I never received the freebie and I thought maybe because i used axs instead of Ticketmaster, but why would axs clearly include that statement? Nyman Subscriber 7 Subscriber Select the issue you are having below and provide feedback to AXS Tickets. LearnMore. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". Will NEVER use them again. Plans can change. Mexican sensation Santa Fe Klan will kick off his Todo Y Nada U.S. Tour with Snow Tha Product and Tornillo this summer! I received an auto response on 2 separate emails and have not heard from AXS and still do not have my tickets. When I've bought tickets from AXS before they took a few days to show up in my events. All of this because we were linked to LAST YEARS tickets! This is horrible, such a terrible app. As soon as I select buy tickets the next page fails to fully load. Hopefully this will save someone from the panic attack I just had over my tickets. I never received my email confirmation for my tickets. USE TICKETS WITH THE APPNo paper required. This charge is per ticket (s) If you are looking to sell your tickets on their app DONT. I logged into AXSTickets and saw the tickets. Create an account to follow your favorite communities and start taking part in conversations. I show up to the event very early, just in case, and no one at the venue said anything. First, after requesting to transfer two tix to the person I bought them for, I got an email saying [Firstname Lastname] hasnt accepted the ticket you transferred But the name it listed was MY name, not the person to whom the transfer should go. Tickets disappeared from my AXS account My tickets disappeared from my account after having them for a couple of days and when I contacted the AXS live chat (because their hotline has been down for the past 2 weeks), they said they have no idea why but are refusing to send me replacement tickets or a refund or even let me speak to a manager. Be safe from hackers and unwanted bills. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. On android, goto "Settings" click AXS Tickets app. Flash forward a month later, day of show, and the app tells me upon signing in that I either havent used the app recently (I used it exactly a month ago, how often am I really expected to use it??) Nope.Looked on my bank statement sure enough I was charged $181 twice three tickets I did not intend to buy. With the AXS app, you can. Its all a fan needs, all in one app. Asked again in the AXS live chat and they said to use AXSTickets , but not have it connected to wifi or VPN odd but I tried again and it still didnt work. To purchase tickets online, go to GasSouthDistrict.com, click on the event you would like to attend, click the buy now button, and the purchasing process has begun. How do I create an AXS account? My show is on Friday and I so wish I was able to go. Event Tickets Center Concerts, Broadway & Sports, PrimeSport-Sports tickets, vip hospitality, events. Stop hand-delivering tickets or waiting at the entrance for everyone to arrive quickly transfer tickets to friends and meet them at your seats. Zero stress. Even the emails disappeared. AXS connects fans with the artists and teams they love. I went to Axs .com on my iMac and logged in, I made the transfer successfully and the ticket appeared on my wife's phone in the Axs app. You dont care about customers or their needs and it shows in all of your actions and words. Does anyone know with AXS specifically, once its transferred to me, can the guy transfer them again, or now only I can transfer them? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I will update if we run into any issues for this coming weekends event.EDIT: Confirmed. The tickets did not say the time of the meet and greet on them, so I called the ticket service and the venue roughly 10 times a week prior to the event. To resolve AXS Tickets network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". How you have this market largely cornered is beyond me. I would expect the venue would use an electronic ticketing system thats not so confusing and confounding. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. The second I go to my event, you better believe I am deleting this poopy app and avoiding events done by this company. Axs store currently offers the greatest deals and promotions. I hope this video helps a few people in solve this. and our He never received the email. For me it just says "Access To Website Blocked" which makes me extreamly worried can't acces my account, my tickets and my order confirmation email has "broken image file" icon under venue, calendar and tickets. I constantly had to check everyday because it would log me out everyday. Lets try again. So I kept trying and the same thing kept happening. Yes there is an option for reset the password, but whats the point when you are competing with other fans to get ticket, so obviously I lose the best seat as well as the regular seat. listed the best and took a break. Tickets probably arent being delivered until 1-2 weeks before the show. My husband is in the navy , which Ive explained countless times, and we arent sure we would be able to make it back for a concert , seeing we were only going to be in the area for a wedding, that was also post postponed. I got to an HOUR solid, no kidding, without EVER getting a live person on the phone. AXSTickets communications are confusing. This is how I was tricked into buying more tickets. So instead, I revoked the ticket share back to my app, and decided to show tickets for both of us. Ive used the Flash Seats app for years with no problems. Missing limbs or partially missing limbs; Nervous system condition for example, migraine headaches . NOT RECEIVED MY TICKETS FOR TONIGHT AXS Ticketing is our ticketing platform with key features that will enhance the ticket purchasing experience. I buy tickets on other companies and never have problems like this. Still don't see your tickets? So I emailed their support team and I havent revived a response. The websites attached to AXS app should just let people access their tickets from their emails (like they used to before this whole app craze) since AXSTickets has so many issues that you cant even get to them. It was explained that if you had Flash Seats then you already had an account in AXS waiting for you. Front row or on the aisle? AXSTickets currently states that the tix were transferred on March 14, 2019. I bought tickets to my favorite band through this company, and treated myself and a friend to VIP meet and greet tickets. AXSs lack of integrity and non existent concern for its customers is appalling and disappointing. I had a handicapped family member who was seriously compromised during the wait time as well, due to heat and having to climb a total of 43 rows of steps to finally get to the correct seats instead of 22, which was almost to much for her to handle. AXS tickets can vary in pricing depending on the size of the venue. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. So waiting for that exact time to try to buy tickets because they sell out in seconds will be a pointless attempt. The monopoly that AXS holds in the ticket and entertainment market creates an environment at AXS where customer service is not only an afterthought but non existent. Second, AXSTickets doesnt have a history of the event. 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